FAQ

Yes - we have HICAPS

No, you don't need a referral to see a physiotherapist.

If you are claiming through workers compensation or it's a motor vehicle claim, you will need a referral. Unfortunately, we currently can't accept worker's compensation or motor vehicle injury claims however will in the future.

Yes

Please note that despite what your GP might have told you, these are not free and there is an out of pocket expense.

In November 2025, the plan covers $61.80 per session.

To claim these, you need a referral for a CDM from your GP. For payment, you need to pay for the whole appointment up front, and then claim it back through Medicare. This can be done in the clinic but may take a few days for the money to get into your account. You will need a card that has a cheque or savings account attached to it. Please also bring your Medicare card with you to the appointment.

Unfortunately we are currently unable to accept clients who are claiming under worker's compensation, motor vehicle accident claims, or NDIS clients. 

Standard initial/extended appointment: 45mins / $150

Standard follow up appointment: 30mins / $115

For more complex problems or for two areas, we suggest booking a long consult: 60mins / $200. 

If you haven't been for more than 6 months, or have a new problem, please book an extended appointment. This will allow appropriate time to assess and manage your problem.

*Prices as at 1st July 2025 and subject to change

Something comfortable that allows access to the area being treated. Please be aware that at times you may be required to be in just your underwear, if so, towels will be provided for modesty.

Of course you can bring someone with you. It can sometimes help having another set of ears to understand your condition and help remember your exercises. 

Please also feel free to bring your children if you are unable to find someone to take care of them during your appointment. Please keep in mind the environment is not suitable for children to be running around so we suggest bringing a toy or ipad to keep them entertained. 

We understand things happen outside of your control and you can't always make it to your appointment. If you are unable to attend, or need to change your appointment, please provide as much notice as possible so your appointment time may be offered to those on our waiting list. You can call, email or SMS at any time to let us know. As our reception isn't always staffed, please feel free to leave a voicemail if calling and we will endeavor to call you back as soon as possible. 

We request 24hours notice for cancellations. Cancellation within 12hours may incur a $20 cancellation fee. Clients who fail to attend their appointment may be charged a $50 no-show fee, subject to the discretion of management.